The drifting was into sparks of creativity and old-fashioned daydreaming, creating a bridge to more and more wondering.

Creative destruction is intentional destruction to create more fertile space for new ideas to take hold.

Democratization, humans, and value!

Whether your organization is just getting started or needs a transformation tune-up, these nine principles will leapfrog your organization into the future.

If you look at the big, audacious successes, they are built on a stockpile of “no”. No after no, planting seeds. No after no, chipping away at barriers. No after no, offering pivots. No after no, finding back alleys and back doors. No after no, until yes.

We are working really hard to make a difference in the lives of patients and the people who serve them. We are making healing and wellness the best it can be. We are doing this work with our hearts, minds, and souls. It's our Burning Ambition, not a Burning Platform.

…a twist where the museum could have commissioned a series of oil paintings of hockey scenes; dragging in a whole new audience into their world.

However, a revolution is brewing. More and more providers are slipping into the Twenty-First Century quietly and without fanfare. They are figuring out how to deliver care that is not only medically superior but is operationally modern as well.

These insights give me great joy as a thinking person. They give me great pain as a designer and leader. It means that in 2012 our jobs are much harder and more exciting. If you like a complex system, this is eureka. For most, it’s heartburn.

Workarounds are simply trying to find the path of least resistance from A to B. It doesn’t matter if you are a doctor, mechanic, engineer or chef; accomplishing our tasks with less pain (and more joy) is what we’re all shooting for.