Workarounds are simply trying to find the path of least resistance from A to B. It doesn’t matter if you are a doctor, mechanic, engineer or chef; accomplishing our tasks with less pain (and more joy) is what we’re all shooting for. 

Being playful invites people to make mistakes, to roll around and tumble with new ideas, and to figure out how to make this important stuff work in important moments.

…my experience is that thoughtful ethnography yields the clearest design paths, and thoughtful ethnography takes time.

Everyone who participated shared similar thoughts…mostly amazement at the choices we were forced to make, and how complicated the safety net was.

Pull some cozy chairs together, gather a few people that you are fascinated by, dim the lights, light 5 candles randomly placed, and uncork a good bottle of red wine.  Finally, take a deep breath….smile. And feel the hygge.

Next time you want to see the realness of what is happening in your system, wear what people in your system wear, go shake their hand, have an open mind, closed mouth, and ready heart, and see their world with their eyes.  You will be amazed.