Christi Zuber RN, MHA, PhD is internationally recognized for her trail-blazing work in the field of innovation and design thinking. She recently transitioned leading an Innovation and Design practice at Kaiser Permanente that she founded in 2003 into the Managing Director of Aspen Labs consulting practice. She has connected others like her across industries through the foundation of a global Design Thinking Exchange (DTX) network that gathers leaders across over 15 organizations and 10 academic institutions. Zuber has over 20 years of leading teams, observing users, creatively generating ideas and conducting field experiments to develop solutions that work. The work of Zuber and her teammates have been touted by the likes of the Harvard Business Review, Fast Company, and the New York Times. In her recently completed PhD work and publications, she focuses on the secret sauce for change agents who have been successful in bringing Human Centered Design into large complex organizations that may not be so keen to change.
Chief Transformation Officer - Horizons Group, National Health Service
Chief Transformation Officer, Horizons Group, NHS England. Seeking out ideas, learning and connections to help large scale change in health and care. Helen Bevan has been a leader of large scale change in the English National Health Service for more than 20 years. She led the groundbreaking “Business Process Reengineering” transformation programme at The Leicester Royal Infirmary in the 1990s. As a result, she was asked to become a national leader of initiatives to improve patient access to NHS care for which she was made an Officer of the Order of the British Empire in 2001. Helen has been at the forefront of NHS improvement initiatives that have made a difference for thousands of patients ever since. She introduced the first nationwide collaborative programmes to improve the delivery of cancer care across England in 2000. She designed the highly influential “Ten High Impact Changes for Service Improvement and Delivery” in 2004 and conceived the impactful “Productive Series”, starting with “The Productive Ward” in 2007. In 2010, Helen’s team launched a call to action, utilising social movement leadership principles, which contributed to a 51% reduction in prescribing of antipsychotic drugs to people with dementia across the country. Helen initiated NHS Change Day, in partnership with a group of young clinical and managerial leaders in 2012. NHS Change Day 2014 was the largest ever voluntary collective action for improvement in the history of the NHS with more than 700,000 pledges made to take action to improve experience and outcomes for patients. NHS Change Day also won the global “Leaders Everywhere” challenge run by Harvard Business Review and McKinsey. NHS Change Day and another initiative Helen conceived, The School for Health and Care Radicals, are currently included in “Britain’s 50 new radicals” list sponsored by The Observer. Helen Bevan is acknowledged globally for her expertise in large scale change and ability to translate it into practical action and deliver outcomes. She provides advice, guidance and training on transformational change to leaders of health and care systems across the world. In 2008, the 60th anniversary of the National Health Service, Helen was recognised as one of the 60 most influential people in the history of the NHS.
From 1992-2000, Keith led executive learning initiatives for the Health Forum (HF) in San Francisco, where he was responsible for working with field-based learning collaboratives focused on market strategy, systems thinking, quality management, creativity, rapid prototyping, and transformational leadership. He managed education and research efforts.
Prior to the Health Forum, Keith founded and served as the executive director of the Foundation for Health Care Quality in Seattle. The foundation brought together business, academic, & health leaders in a unique partnership to improve quality and value in healthcare.
Lynne has had an extensive health care career ranging from critical care nursing, operational and board posts at local and national level during which she has been able to support teams to create significant improvement in health systems. This has been specifically through her work on co-design, creativity and innovation, creating the culture for innovation, leading change and sustainability for improvement.
Lynne’s work has resulted in the development of a number of products and publications to support health care teams to better understand approaches for improvement and innovation, these include:
Experience Based Design -an innovative method of co-designing health services with patients based upon their actual experience of the service provide
Creating the Culture for Innovation-a guide developed to support senior leaders to develop a culture for innovation within their organizations
Thinking Differently -a book designed specifically for front line teams who want to achieve transformational change through creativity and innovation.
Sustainability Model and Guide-provides a diagnostic tool and guidance to increase the likelihood of sustainability of improvements for project teams.
Lynne has supported health systems in the NHS, Canada, the USA, Denmark and Australia. Lynne is an Advisory Board Member of the CORE Research Study on co-design at the University of Melbourne, is an evaluator for the NZ Innovator Awards and a reviewer for the NZ Medical Journal, BMJ Quality and Safety Journal and the Journal of Clinical Nursing.
In addition to her role at Ko Awatea in Auckland , New Zealand, Lynne is also an Associate Honorary Professor of Nursing at the University of Auckland and an Adjunct Associate Professor, School of Medicine, University of Tasmania.